Service Productivity Management : Improving Service Performance Using Data Envelopment Analysis (Dea)Service Productivity Management : Improving Service Performance Using Data Envelopment Analysis (Dea)Joe Zhu, H.David Sherman出版社Springer-Verlag New York Inc.発売日2006-12-01ページ数328ページISBN9780387332314読みたい読書中読んだ詳細はこちらからAmazonで見るシェアする
