JamesL. Heskettの本

2冊

著者名の一致で集めています。同じ名前の別の方が混じることがあります。

• The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
  The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value1997-01-01
• Corporate culture and performance
  Corporate culture and performance1992-01-01