W.Earl Sasserの本

2冊

著者名の一致で集めています。同じ名前の別の方が混じることがあります。

• The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
  The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value1997-01-01
• The service management course : cases and readings / W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett
  The service management course : cases and readings / W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett1991-01-01